Senior People Partner (Customer Care)

TL;DR

Senior People Partner (HRBP): Partnering with leaders in Customer Care and Support functions to embed people strategies with an accent on scaling operations and driving a high-performance culture. Focus on organizational design, workforce planning, and leading through fast-paced change in a hyper-growth environment.

Location: Hybrid (3 days in-office). Must be based within commuting distance of Barcelona or Birmingham. Relocation assistance is available from anywhere in the world.

Company

An intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• Partner with Customer Care and Support senior leaders to define and embed people strategies and business decisions.
• Manage and develop a global team of People Partners across multiple functions and geographies.
• Co-create and implement better ways of working to enhance leadership confidence, clarity, and accountability.
• Lead workforce planning, organizational design, and talent development strategies to maintain agility.
• Shape the employee experience by listening to feedback and championing company values.
• Utilize people insights and data to diagnose challenges, test hypotheses, and measure impact.

Requirements

• Tenured experience in a People Partner role within fast-growing companies.
• Experience working with customer service or call center departments is a must.
• Proven track record of partnering with and influencing senior leaders.
• Strong expertise in team design, change management, and leadership development.
• Comfort operating across different regions and time zones (ideally UKI, Spain, and US).
• English: Fluent (Official office language).

Culture & Benefits

• IRL-first approach with a requirement to work in-person 3 days a week to improve connectivity and creativity.
• Global and diverse environment with a team representing over 70 countries.
• Values-driven culture focused on ownership, 7-star experience, and working as one team.
• Relocation support available for certain roles.