Product Manager (AI)

TL;DR

Product Manager (AI): Lead a significant product area or project in business messaging and AI-powered customer engagement with an accent on customer problem framing, roadmap management, and AI integration. Focus on collaborating with engineers and designers to build and ship solutions, evaluating impact through data, and ensuring world-class product quality.

Location: London, England. Hybrid policy: office at least three days per week.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences with AI agent Fin and the Customer Service Suite.

What you will do

• Be responsible for a significant product area or lead an important project.
• Deeply understand customer problems through research, data, and interactions, then frame them clearly.
• Manage the roadmap, defining what, when, and why to align and excite the team.
• Collaborate with engineers and designers to imagine, build, and ship solutions from visions to iterations.
• Leverage AI to boost efficiency, accelerate development, and amplify team impact.
• Evaluate impact quantitatively and qualitatively, own product quality, and ensure GTM alignment.

Requirements

• Sharp customer focus and problem framing using data analysis and qualitative inputs.
• Compelling roadmaps communicating what, when, and why.
• Excellent product judgment balancing customer needs, business impact, and technical constraints.
• Build world-class products by collaborating with engineering and designers, leveraging AI.
• AI tech understanding of systems and LLMs for feasibility and decisions.
• Technical fluency with modern tech stack including APIs, SaaS, and architecture.
• Outcome oriented with leadership, communication, ownership, and influence.

Culture & Benefits

• Competitive salary and equity.
• Lunch every weekday, snacks, stocked kitchen.
• Regular compensation reviews, pension match up to 4%.
• Comprehensive health, dental, life assurance for you and dependents.
• Flexible paid time off, paid maternity/paternity leave.
• Cycle-to-Work scheme, secure bike storage, MacBooks (Windows if needed).