Senior Program Delivery Manager

TL;DR

Senior Program Delivery Manager (Data & AI Upskilling): Operational backbone for multi-week, multi-cohort professional services programs including live classes, masterclasses, hackathons with an accent on planning, live delivery coordination, and continuous improvement. Focus on managing enterprise client engagements, using AI-powered automations for workflows, mitigating risks, and aligning delivery with commercial scopes.

Location: Argentina

Company

Platform empowering 17M+ learners and 6,000+ organizations including 80% of Fortune 1000 with practical data and AI skills.

What you will do

• Translate commercial agreements into delivery plans, lead kickoffs, set up logistics, tooling, and communication channels.
• Own approval workflows for session content and manage all program communications including emails, invites, and surveys.
• Act as operational lead during live delivery: support instructors, monitor quality, run client check-ins, and mitigate risks.
• Lead post-cohort retrospectives, implement improvements, and deliver program wrap-ups with outcomes and recommendations.
• Monitor scope deviations, partner on change requests, and ensure alignment with sold commitments.
• Build and iterate AI-powered automations for status tracking, communication, and reporting.

Requirements

• Fluent in English (written and spoken)
• 4–8+ years in project/program management, ideally in professional services, consulting, or learning & development.
• Proven experience managing enterprise clients as primary point of contact in complex engagements.
• Strong stakeholder management, organization, detail-orientation, and proactivity.
• Comfortable in fast-paced live environments with shifting plans.
• Commercially aware with experience using AI tools and building AI automations (assessed in hiring).

Culture & Benefits

• Fast-paced, high-performing environment emphasizing data-driven decisions, action, transparency, ownership, and customer focus.
• Adaptable culture embracing change, ambiguity, initiative, and entrepreneurial spirit.
• Collaborative team valuing transparency, continuous improvement, and innovation.