Resource Analyst, CS Operations

TL;DR

Resource Analyst (CS Operations): Drive service levels through forecast modelling, resource planning, and real-time allocation across skills and markets with an accent on staffing optimization and data-driven recommendations. Focus on running what-if scenarios, analysing performance gaps, and collaborating with cross-functional teams to implement efficient workforce solutions.

Location: Hybrid in Vilnius or Kaunas, Lithuania (2 days in office recommended but not enforced)

Salary: €2,033 - €2,925 gross per month

Company

Europe’s leading platform for second-hand fashion and pre-loved items, connecting millions of members across 20+ markets with Marketplace, Go, and Pay business units.

What you will do

• Conduct forecast modelling using historical data, trends, and strategy to identify workforce needs
• Run what-if scenarios for staffing decisions and address potential gaps proactively
• Generate and maintain data reporting for leadership on resource planning and optimisation
• Analyse under/over performance reasons and recommend actionable insights
• Collaborate with CS Operations, Product, and other teams to align action plans with business objectives
• Monitor staffing against plans, optimise resources, and act as first point of contact for stakeholders
• Participate in projects for process improvement, automation, new tools, markets, and metrics

Requirements

• Exceptional English proficiency, both written and spoken
• Proficient in numerical analysis and deriving insights from data
• Proficient in Excel/Google Sheets and BI tools for data manipulation and decision-making
• Excellent verbal and written communication for stakeholder insights
• Strong critical thinking, fast decision-making, and problem-solving
• Desire to learn workforce management and improve planning processes

Nice to have

• Previous experience in resource planning, workforce management, or business data analytics

Culture & Benefits

• Share options programme
• 25 working days holiday
• Home office support with IT equipment and €540 budget for furniture
• Private health insurance and digital mental health support with EAP
• Team-building events, monthly hirify.global shopping budget, and workation up to 90 days per year (21 outside EU)
• Dog-friendly offices; Vilnius: gym and meals; Kaunas: lunch allowance and in-house meals
• Annual learning budget for courses, certifications, and workshops
• Hybrid model: 2 office days recommended, decided by team