Product Support Analyst II (Fintech)

TL;DR

Product Support Analyst II (Fintech): Managing the product lifecycle from development to launch for small to moderately complex initiatives with an accent on roadmap communication and market positioning. Focus on coordinating between stakeholders, defining pricing strategies, and validating detailed designs to meet business objectives.

Location: New York City, New York

Salary: $59,800 - $85,000

Company

hirify.global is a leading provider of payment technology and software solutions for merchants and consumers worldwide.

What you will do

• Manage the end-to-end process from product development to launch, ensuring execution aligns with project plans.
• Own and communicate product roadmaps, collaborating with industry analysts for competitive analysis and prioritization.
• Develop go-to-market packaging and pricing strategies based on target customer segments and value proposition metrics.
• Collaborate with business leaders, legal, and IT teams to define product goals, objectives, and market positioning.
• Conduct structured market research and lead requirements workshops with clients and internal development teams.
• Validate detailed designs with technology architecture to ensure product objectives meet market needs.

Requirements

• Bachelor's degree in Business, Computer Science, or equivalent combined training and experience.
• Minimum 2 years of relevant experience in business product services or external market roles.
• Location: Must be based in New York City, New York.
• Experience in software development, testing, or business analysis.

Nice to have

• Experience working within a professional services role or software development environment.
• Knowledge of Agile software products and delivery methodologies.

Culture & Benefits

• Comprehensive medical, dental, and vision care.
• Retirement and investment options.
• Paid time off and recognition programs.
• Employee Assistance Programs (EAP).
• Charitable gift matching and worldwide days of service.