Retention Agent (Arabic Speaking - Lebanon, Forex)

TL;DR

Retention Agent (Arabic Speaking, Forex): Proactively contact existing clients to encourage continued trading activity and build strong relationships with an accent on understanding needs and offering tailored solutions. Focus on monitoring activity, handling inactive accounts, providing market updates, and ensuring compliance in client interactions.

Lebanon

Company

Well-established and regulated Forex company delivering secure, efficient, and innovative financial services.

What you will do

• Proactively contact existing clients to encourage continued trading activity.
• Build and maintain strong client relationships to maximize satisfaction and loyalty.
• Understand client needs and offer tailored solutions to improve their trading experience.
• Monitor client activity and follow up with inactive accounts.
• Provide market updates, promotions, and relevant information to clients.
• Ensure all client interactions meet company policies and regulatory requirements.
• Work closely with sales and support teams for a seamless customer journey.

Requirements

• Previous experience in client retention, sales, or customer service, ideally within Forex or finance.
• Arabic (spoken and written) is mandatory.
• Strong interpersonal and communication skills.
• Goal-oriented, with the ability to meet and exceed performance targets.
• Proactive, persuasive, and confident in handling objections.

Culture & Benefits

• Clear opportunities for career growth.
• Working hours 10:00-19:00.
• Dynamic and international team.
• Salary based on experience.
• Fast-paced and results-oriented work environment.