Customer Relations Agent (Zagreb)

TL;DR

Customer Relations Agent: Assist small merchants through calls, emails, and chats, resolving queries, escalations, and complaints with an accent on world-class customer service and process improvement. Focus on gathering feedback, identifying trends, and providing expert advice on products and systems.

Location: Hybrid in Zagreb, Croatia (3 mandatory office days, 2 days WFH)

Company

hirify.global builds software solutions to help small and growing businesses in Europe thrive by simplifying operations and enhancing customer service.

What you will do

• Answer incoming calls, emails, and web chats from customers.
• Address queries, questions, and escalations promptly and professionally.
• Provide first-line advice on general issues and handle complaints, escalating when needed.
• Maintain accurate records in the database and assist in identifying trends for improvements.
• Gather customer feedback and communicate it within the company.
• Develop expertise in systems and equipment to advise colleagues.

Requirements

• Fluent in Croatian and English
• Strong communication and interpersonal skills.
• Customer-focused mindset with passion for helping others.
• Eager to learn, energetic, and competitive in achieving goals.
• Previous experience in customer support desired but not mandatory.

Culture & Benefits

• Permanent contract with 6-month probation.
• Flexible working hours aligned with team needs, weekdays only.
• Up to 26 vacation days and 3 paid sick days.
• Monthly food allowance, health checks, and high-quality hardware.
• Structured onboarding and hybrid work setup.
• Inclusive environment committed to diversity and equal opportunities.