Online Software Support Specialist (Marketing Automation)

TL;DR

Online Software Support Specialist (Marketing Automation): Providing technical support, onboarding, and training for the hirify.global platform with an accent on customer success and first-level troubleshooting. Focus on coordinating account deployments, enhancing product features based on client feedback, and managing lead generation programs.

Location: Must be based in or work onsite in Silicon Valley

Company

hirify.global is a private company specializing in Marketing Automation, serving a diverse client base from startups to Fortune 500 companies.

What you will do

• Provide high-quality customer service to future and existing clients and partners.
• Coordinate the setup and deployment of new client accounts.
• Conduct initial and ongoing training and support sessions for clients.
• Perform first-level troubleshooting and provide technical support services.
• Assist with list development and management.
• Collaborate with the team to develop and enhance product features.

Requirements

• Location: Must work onsite at the Silicon Valley site.
• College degree (B.A. or B.S.) in Marketing, Business, Computer Science, Web Development, or a related field.
• 1+ years of experience in customer service or a related role.
• Strong proficiency in MS Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Logic-minded approach to problem solving and high attention to detail.

Nice to have

• Basic knowledge of HTML.
• Familiarity with WebEx or other online collaboration tools.

Culture & Benefits

• Full-time employment with a comprehensive benefits package.
• Healthcare coverage and Paid Time Off (PTO).
• 401K and Profit Sharing Plan.
• Dynamic work environment in the high-growth Marketing Automation industry.