End User Support (IT Support)

TL;DR

End User Support (NMCI/Flank Speed): Providing technical support and seat management for COMNAVSURFGROUP SOUTHEAST with an accent on NMCI network maintenance and government asset management. Focus on configuring hardware for remote access, resolving technical issues for staff, and ensuring compliance with SECNAV regulations.

Location: Onsite – Naval Station Mayport, FL. Must be able to obtain and retain a DoD Secret Clearance.

Company

hirify.global is a CVE-verified Service-Disabled Veteran-Owned Small Business specializing in IT and Management consulting.

What you will do

• Provide NMCI and Flank Speed end-user support for hardware and software, including Microsoft products.
• Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders.
• Perform hardware configuration for remote access and maintain an accurate inventory of government assets.
• Respond to technical issues for staff and provide hands-on assistance for non-help-desk tasks.
• Develop project plans and milestones, and provide periodic NMCI Program Maintenance reports to the CIO.

Requirements

• 5 years of experience working with NMCI networks.
• Knowledge of SECNAV M-5510 and SECNAVINST 5239.1 series.
• Ability to obtain and retain a DoD Secret Clearance.
• IAT Certification Level 2.
• Valid US Passport required for potential overseas travel.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer match.
• Paid holidays and PTO (sick/vacation).
• Educational reimbursement and Pet Insurance.
• Life and disability insurance and Employee Assistance Program (EAP).