Desktop Support (Gamedev)

TL;DR

Desktop Support (System Engineering): Providing first-line technical support for a large game development team with an accent on hardware deployment and software configuration. Focus on maintaining studio uptime through efficient troubleshooting, SCCM management, and Active Directory administration.

Location: Onsite in Lincoln, England

Company

A world-class entertainment company creating large-scale creative projects within a highly-motivated and inclusive environment.

What you will do

• Provide first-line technical support to a large game development team.
• Build, deploy, and configure PCs and development consoles for employees.
• Install and upgrade software using Microsoft SCCM.
• Manage Users, Computers, Groups, and OU structures within Active Directory.
• Maintain asset inventory, perform physical stock checks, and manage hardware recycling.
• Document and maintain accurate installation and procedure guides.

Requirements

• 1+ year of professional IT Support or equivalent experience.
• Thorough understanding of Microsoft Windows 11 and O365.
• Basic knowledge of Active Directory and familiarity with SCCM.
• Experience with ServiceNow or other ticketing systems.
• Ability to install, upgrade, and maintain PC workstation hardware.
• Willingness to work night shifts (typically 6:30 PM to 3 AM) and be on call during busy periods.

Nice to have

• Knowledge of Linux Ubuntu and Apple OSX.
• Familiarity with PC gaming hardware.

Culture & Benefits

• Opportunity to collaborate with some of the most talented people in the entertainment industry.
• Friendly and close-knit team environment as part of a global IT family.
• Commitment to equal opportunity, dignity, and respect in the workplace.
• Reasonable accommodations provided for qualified job applicants with disabilities.