Technical Operations Analyst (Crypto)

Location: Hybrid in Taguig City, Metro Manila, Philippines

Company

hirify.global is the most established crypto brand in the Philippines, fully regulated by the Bangko Sentral ng Pilipinas.

What you will do

• Act as the primary technical liaison for partners during the technical integration and onboarding phase.
• Troubleshoot and resolve technical issues encountered by partners to ensure timely solutions.
• Bridge communication between external partners and internal engineering teams to align on requirements.
• Optimize integration and operational workflows to enhance speed and quality.
• Develop and maintain technical documentation, playbooks, and best practices.
• Support various operational initiatives, including ad hoc analysis and QA testing for system updates.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience with at least one backend programming language (e.g., Java, Python, Node.js).
• Basic understanding of APIs, RESTful services, and system integrations.
• Proficiency in SQL and basic database concepts.
• Experience with debugging, troubleshooting, log analysis, and tools like Jira and Confluence.
• Must be located in Taguig City, Metro Manila for a hybrid work arrangement.

Nice to have

• Experience in fintech, SaaS, or similar tech-driven industries.
• Exposure to Agile/Scrum methodologies.
• Prior experience in technical support, operations, or integration roles.

Culture & Benefits

• Opportunities for career advancement within a fast-growing organization expanding outside APAC.
• Collaborative environment focused on creating a meaningful impact on customer experience.
• Open culture that welcomes data-backed ideas for meaningful organizational changes.