IT Operations Intern

TL;DR

IT Operations Intern (IT Support): Assist with IT service desk support, troubleshooting end-user device issues, device deployment, and inventory tracking with an accent on macOS and Windows systems, onboarding/offboarding, and process documentation. Focus on resolving Jira tickets, maintaining IT assets, and supporting team projects for system improvements.

Location: Remote (Colombia)

Company

hirify.global is a fintech company revolutionizing shopping with interest-free installment plans and seamless tech integration for consumers and merchants.

What you will do

• Respond to and resolve IT service desk tickets in Jira for hardware, software, and access issues.
• Diagnose and fix end-user device problems on macOS and Windows.
• Setup, image, and distribute laptops and peripherals for employees.
• Support onboarding by provisioning accounts and configuring systems; assist offboarding with access removal and equipment collection.
• Maintain IT inventory records, tagging, documentation, and audits.
• Update troubleshooting docs, FAQs, and workflows; assist with projects on automation and upgrades.

Requirements

• Location: Remote from Colombia.
• Pursuing a technical degree in IT or related field.
• Familiarity with macOS and Windows operating systems.
• Basic understanding of networking, device configuration, and troubleshooting.
• Exposure to Google Workspace or similar cloud tools.
• Strong problem-solving, communication, and organizational skills.

Nice to have

• Prior IT support experience (academic, internship, or volunteer).
• Knowledge of IT security concepts.
• Familiarity with Jira or ticketing systems.
• Interest in CompTIA A+, Google IT Support, or JAMF certifications.

Culture & Benefits

• Dynamic team environment with mentorship from experienced engineers.
• Work on real-world fintech solutions.
• Flexible working conditions ideal for students or recent graduates.
• Fast-paced setting emphasizing initiative, ownership, and team collaboration.