Customer Co-Creation Specialist (Automotive)

TL;DR

Customer Co-Creation Specialist (Automotive): Develop processes and ways of working for co-creation activities with end customers within the organization in the EU with an accent on communication channels, brand promotion, and legal compliance. Focus on managing input from customers, ensuring GDPR, warranty, and publication requirements are met.

Location: Gothenburg Hybrid Working. Applicants MUST already be onsite in Sweden and have proof of immediate, on-going and valid eligibility to work full time in Sweden and have a Swedish B Drivers licence

Company

Leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy founded in 1997 with an inhouse Contractor Care Team.

What you will do

• Develop processes and ways of working for co-creation activities with end customers and clients organization in EU.
• Manage communication channels to promote clients brand and enable input to co-creation.
• Ensure legal requirements regarding GDPR, warranty and publication are met.

Requirements

• Must already be onsite in Sweden with proof of eligibility to work full time and Swedish B Drivers licence
• Customer relation expertise
• B.Sc. in engineering
• Complete vehicle product knowledge
• Communication skills for quality reporting
• Business acumen for prioritization of issues
• Good awareness of practical implications of GDPR legislation
• Knowledge of automotive aftersales processes

Nice to have

• Cultural awareness, especially within Asian-European collaboration contexts
• Pedagogical skills to help customers and community in technical subjects
• Self-driven to achieve results
• Technical skills in Microsoft Office applications, Teamcenter (viewer), Jira
• Travel required

Culture & Benefits

• Support from inhouse Contractor Care Team for external employees
• Acts as employment agency for permanent and contract recruitment