Java Technical Lead (L2 Support)

TL;DR

Java Technical Lead (L2 Support) (SpringBoot/AWS/DevOps): Lead support team operations as primary escalation point for critical incidents with an accent on hands-on debugging, incident response, and team coordination. Focus on P1/P2 resolution, root cause analysis, code fixes, and ensuring SLA compliance under 24/7 on-call rotation.

Location: Remote (Ukraine), on-call rotation shared with Argentina Tech Lead (approx. every other week, acknowledge P1/P2 within 30 min)

Company

Tech service provider headquartered in Nashville, Tennessee, with global team of 1,000+ and delivery centers in Europe, US, and Argentina, partnering with brands in Fintech, Logistics, Healthcare, and Agriculture.

What you will do

• Lead daily operations: ticket triage, assignment to L1/L2, escalation management
• Own P1/P2 critical incident response, drive to resolution, conduct post-mortems
• Participate in Change Advisory Board, release planning, post-deployment validation
• Conduct root cause analysis for complex/recurring incidents
• Coordinate knowledge transfer, maintain team knowledge base quality
• Perform code-level investigations and fixes for highest-complexity issues
• Mentor Java+DevOps and L1 support engineers
• Manage weekend release activities

Requirements

• 5+ years in application support or software engineering with support responsibility; prior Tech Lead or senior engineer in managed services preferred
• Java: SpringBoot, JBoss/WildFly, Java 6–17 — production debugging, log analysis, hotfix deployment
• Databases: Oracle 11g, MS SQL Server — query writing, execution plans, stored procedures
• AWS: Lambda, RDS, DMS, S3, DynamoDB, Kinesis, CloudWatch, CloudTrail — incident investigation
• DevOps: GitLab CI/CD, Docker, Kubernetes — pipeline monitoring, deployments
• Observability: Datadog — dashboards, alerts, log correlation
• ITSM: ServiceNow — incident/problem/change workflows
• OS: Linux — log analysis, service management, shell scripting
• On-call: P1/P2 incidents outside business hours (nights/weekends), rotation Ukraine/Argentina (~2 per month avg), acknowledge in 30 min, engage in 1 hour

Culture & Benefits

• People-first culture with commitment to responsible growth and sustainable development
• Active community involvement through CSR activities
• Global team collaboration across timezones