Customer Success Manager (Proptech)

TL;DR

Customer Success Manager (Proptech): Managing and growing relationships with mid-market real estate clients to ensure business goal achievement and revenue growth with an accent on customer retention and technical expertise. Focus on quarterbacking complex software implementations, scaling account management processes, and collaborating with product teams to enhance user experience.

Location: Based in Austin, TX, with the ability to work in the office a minimum of two days per week

Company

hirify.global provides leading B2B real estate technology that transforms the home buying and selling experience via a shared digital closing platform.

What you will do

• Develop mid-market accounts into high-value customers and strong brand advocates.
• Lead complex software implementations for top-tier accounts.
• Collaborate with the onboarding team to build strong client relationships from the start.
• Design processes, structures, and tools to effectively scale account management.
• Provide day-to-day guidance and technical support to managed accounts.
• Partner with sales and product teams to expand customer value and improve user experience.

Requirements

• 3+ years of experience in Customer Success Management (CSM) or the Title & Escrow industry.
• Proven ability to own, delight, and grow top customer relationships.
• Skilled in driving value and retention through a consultative, relationship-driven approach.
• Excellent communication and listening skills to articulate the company's value proposition.
• Ability to solve problems independently and thrive in a fast-paced environment.
• Must be based in Austin, TX, with the ability to work in the office at least two days per week.

Culture & Benefits

• Comprehensive health plans and 401k program.
• Flexible time off policy and parental leave.
• Commuter benefits and professional development support.
• Strong onboarding program, biweekly all-hands meetings, and virtual team events.
• Culture of diversity and equal opportunity.