Customer Experience Specialist (Ecommerce)

TL;DR

Customer Experience Specialist (Ecommerce): Managing customer interactions across chat, email, phone, and social channels with an accent on empathy and high-quality service. Focus on resolving complex issues, maintaining top-tier satisfaction metrics, and providing actionable insights to improve the overall customer journey.

Location: Must be based in the United States (Remote)

Salary: $23/hour

Company

hirify.global is a direct-to-consumer tech company disrupting the retail industry by leveraging AI and automation to provide high-quality essentials at radically low prices.

What you will do

• Own end-to-end customer interactions across multiple channels ensuring clarity and confidence.
• Resolve customer issues with empathy to turn challenges into positive brand experiences.
• Utilize internal tools efficiently while maintaining a human touch in communications.
• Analyze and share recurring patterns to help the company improve the customer experience.
• Develop deep product expertise to provide authentic guidance to customers.
• Meet and exceed KPIs including CSAT ≥ 4.8/5 and QA scores ≥ 95%.

Requirements

• Must be based in the United States.
• Minimum 2 years of professional customer service experience.
• High School diploma or GED.
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).
• Proven ability to communicate professionally and build relationships in a remote environment.

Culture & Benefits

• Competitive hourly pay with tenure-based increases.
• Performance bonuses of up to $1,000 per month.
• Comprehensive benefits package including medical, dental, vision, life, disability, and 401(k).
• Structured 3-week paid training and onboarding process.
• Set schedule with guaranteed hours.
• Culture of ownership, autonomy, and continuous growth in a fast-paced environment.