Booking Support Training Specialist (M/F/D)

TL;DR

Booking Support Training Specialist: Deliver structured training and operational support for booking teams with an accent on global compliance and regulatory alignment. Focus on developing training content, maintaining SOPs, and ensuring procedural accuracy across multiple markets.

Location: Hybrid (Vila Nova de Gaia, Porto, Portugal)

Company

Innovative platform connecting travellers with independent travel consultants, Portuguese multinational technology-driven company founded in 2014.

What you will do

• Deliver onboarding and continuous training sessions to Booking team members on systems, workflows, and procedures
• Develop and maintain training plans, materials, manuals, and SOPs aligned with operational needs
• Provide hands-on support to Booking & Operations teams with tickets and tasks
• Ensure procedures and training reflect market-specific regulatory requirements across all geographies
• Collaborate with Legal, Compliance, and Operations to incorporate updates and mitigate risks
• Identify training needs from performance data and feedback to improve processes

Requirements

• Experience in Booking Operations, Customer Support, or Travel Operations (aviation a plus)
• Experience in training delivery, onboarding, or knowledge management
• Strong understanding of operational workflows and ability to create structured training content
• High attention to detail for compliance and procedural accuracy
• Ability to adapt to different regulatory environments across multiple markets
• Strong communication and facilitation skills with hands-on mindset

Culture & Benefits

• Culture of collaboration, innovation, and continuous improvement
• Commitment to operational excellence and seamless travel experiences
• Full-time hybrid role in Portugal