Renewals Account Manager

TL;DR

Renewals Account Manager (Sales): Working with enterprise customers to ensure successful renewal, retention, up-sells, cross-sells, and win-backs of hirify.global software contracts with an accent on demonstrating product value and resolving challenges. Focus on managing sales pipeline, reconciling orders, preparing quotes, and partnering with internal teams for customer satisfaction.

Location: Hybrid in Rotterdam, Netherlands. Suitable only for candidates based in the Netherlands.

Company

hirify.global (Nasdaq: PRGS) is the trusted provider of software that enables customers to develop, deploy, and manage responsible, AI-powered applications and experiences.

What you will do

• Engage customers in conversations leading to renewals, up-sells, win-backs, cross-sells, referrals, and new business leads
• Reconcile orders against contracts, ensure proper license configurations and pricing
• Prepare quotes and process orders for accurate invoicing
• Manage opportunity pipeline and track customer activity from prospect to closure
• Maintain accurate sales forecasts in Salesforce.com
• Handle inquiries, build product awareness, and partner with Sales, Tech Support, Finance, and product teams

Requirements

• Based in the Netherlands
• Proficiency in English (additional European language is an advantage)
• Strong command of Excel for analyzing numerical data
• Results-driven with customer-first mentality
• Strong communication, consultative, and influencing skills
• Proven team player comfortable in fast-paced environment
• Strong attention to detail and process improvement

Nice to have

• Background in contract renewals, sales operations, or account management in enterprise environment
• Relevant education in technology, business, economics, or similar

Culture & Benefits

• Hybrid working with office in Rotterdam
• 24 vacation days, birthday off, increasing with service, plus extra time off for anniversaries and community service
• International Women’s Day as official holiday
• Group personal pension plan and income protection
• Collective health insurance, meal/commuting allowance, bike lease, company fitness program
• Generous remuneration and Employee Stock Purchase Plan