Associate Support Analyst

TL;DR

Associate Support Analyst: Provide exceptional client support via calls and emails, troubleshooting issues and maintaining records with an accent on problem-solving, analytical skills, and client satisfaction. Focus on escalating complex problems, preparing progress reports, coordinating with managers, and contributing to process improvements.

Location: Hybrid in Ho Chi Minh City, Vietnam. Working hours: Sunday (rotation 7am-3pm or 3pm-11pm), Monday-Thursday (3pm-11pm).

Company

Leading global technology solutions provider to the investment management industry, headquartered in Pittsburgh, PA, with locations across Europe, North America, Asia, South Africa, and Australia.

What you will do

• Provide exceptional support to clients via calls and correspondence
• Troubleshoot issues and deliver step-by-step solutions
• Escalate complex problems and refer clients to specialized services
• Maintain accurate records, process documents, and update databases
• Prepare progress reports and coordinate with managers
• Collaborate with team members and external partners to meet deliverables
• Participate in solution design, configuration, testing, and documentation
• Contribute to operational monitoring and process improvements

Requirements

• Bachelor’s degree in a relevant field
• Minimum 2 years of work experience
• Strong problem-solving, analytical, and critical thinking skills
• Excellent time management and communication abilities
• Client-focused mindset and ability to work in a fast-paced environment

Nice to have

• Certifications such as CFA, CIPM, ITIL, or FRM

Culture & Benefits

• Supportive, innovative team environment
• Opportunities for professional growth and global career development
• Generous time off packages including additional half days with public holidays
• Social events and referral bonus up to $3,000
• Flexible working options

Hiring process

• Screening call with Talent Acquisition
• Hiring Manager interview
• Final interview stage
• Offer, subject to background checks including right to work verification