Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Manage a portfolio of customer accounts in a global cybersecurity platform with an accent on driving adoption, retention, and expansion. Focus on acting as trusted advisor, facilitating executive relationships, and implementing solutions for measurable business impact.

Location: United Kingdom, Remote

Salary: $125,000 - $148,000 USD

Company

Global cybersecurity company providing a risk management platform.

What you will do

• Own and manage customer accounts to ensure high satisfaction, retention, and value realization
• Act as trusted advisor and SME in cybersecurity risk and platform capabilities
• Drive platform adoption, engagement, and expansion aligned with customer objectives
• Collaborate with sales and leadership on strategic account plans and best practices
• Provide customer feedback to product and service teams
• Build executive-level relationships and solve customer challenges for business impact

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years in customer success, account management, or similar customer-facing roles
• Strong communication and organizational skills
• Understanding of cybersecurity, third-party risk management, or cyber insurance
• Proven relationship-building with executives and stakeholders
• Experience in strategic account planning, QBRs, renewals, upsell/cross-sell
• Strong technical aptitude to understand and demo platform capabilities
• Ability to work independently in a fast-paced global team

Culture & Benefits

• Competitive salary with performance incentives and equity
• Health benefits, parental leave, unlimited PTO
• Tuition reimbursement and professional development
• Flexible remote-first culture in a collaborative global team
• Innovative environment focused on customer success and problem-solving