Product Designer (SaaS)

TL;DR

Product Designer (SaaS): Take ownership of the end-to-end design process for new features and improvements from user research and ideation to wireframing, prototyping, and UI design with an accent on solving complex user workflows and technical requirements into intuitive interfaces. Focus on collaborating with product managers and engineers, championing user-centered design through research and testing, and building scalable design systems.

Location: Hybrid in Perth, Western Australia, Australia

Company

Global cloud-based SaaS communications platform enabling businesses to communicate via SMS, MMS, RCS, Email, Voice, Fax, and Post through dashboard, API, or integrations. Part of Sinch with offices in US, UK, Philippines, retaining startup mentality.

What you will do

• Own end-to-end design process for features: user research, ideation, wireframing, prototyping, and final UI.
• Solve complex problems by turning user workflows and technical needs into simple, intuitive interfaces.
• Collaborate with Product Managers on needs and goals, and Engineers on implementation.
• Champion users via research, usability testing, data analysis, and customer interviews.
• Build and maintain design system and UI component library for consistency.
• Present and justify designs to stakeholders, incorporate feedback, and iterate based on user input.

Requirements

• Proven experience as Product Designer, UX/UI Designer with focus on SaaS or complex web apps.
• Portfolio showing complex UX problem-solving, visual design, and end-to-end process.
• Deep user empathy and passion for user-centered experiences.
• Expertise in Figma, Axure, and user research methodologies.
• Excellent communication and cross-functional collaboration skills.
• Thrive in fast-paced agile environment tackling challenging problems.

Culture & Benefits

• Hybrid work with work-from-home reimbursement and global mobility policy.
• Generous parental leave: 26 weeks for primary, 4 weeks for secondary caregiver.
• Birthday day off, generous annual leave, fitness reimbursement, wellness programs.
• Coaching, career development, online courses, Employee Assistance Program.
• Paid volunteer time, Reward+ discounts program.
• Inclusive environment valuing diversity, flexibility, Dream Big, Win together, Keep it simple, Make it happen.