Lead Technical Account Manager

TL;DR

Lead Technical Account Manager (Enterprise Nonprofits): Own end-to-end delivery of customer initiatives including integrations, migrations, and product rollouts with an accent on CRM integrations, data architecture, and scalable solutions. Focus on troubleshooting technical issues, driving revenue outcomes, and leading cross-functional stakeholders through change management.

Buenos Aires, Argentina

Company

hirify.global is the world’s most powerful community for good, uniting individuals and nonprofits to support causes and having raised over $40 billion since 2010.

What you will do

• Own end-to-end delivery of complex customer projects, managing timelines, dependencies, risks, and stakeholders.
• Drive integrations and technical solutions for CRM platforms like Salesforce, Blackbaud, HubSpot, including data syncs and troubleshooting API/webhook issues.
• Manage enterprise customer portfolio to boost adoption, performance, and revenue impact.
• Guide customers through change management and demonstrate executive presence in strategic discussions.
• Investigate and resolve technical issues, monitor performance, and escalate systemic problems.

Requirements

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or similar customer-facing technical role.
• Strong project management skills for leading complex cross-functional initiatives.
• Experience with APIs (REST), webhooks, system integrations, and troubleshooting data sync issues.
• Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot.
• Experience using ticketing tools like Zendesk, JIRA.
• Strong problem-solving, executive presence, and proactive approach to challenges.

Nice to have

• Experience with SQL or data analysis.
• Familiarity with iPaaS tools like Zapier, Workato, Mulesoft.
• Understanding of JSON or structured data formats.
• Experience in fintech, payments, donation platforms, or nonprofits.
• Experience supporting change management in enterprise environments.

Culture & Benefits

• Make an impact in a mission-driven organization helping millions.
• Work in an innovative, diverse, collaborative, fast-paced environment.
• Competitive pay and comprehensive healthcare benefits.
• Holistic support including hybrid work assistance, generous parental leave, flexible time-off, mental health resources.
• Growth opportunities through learning and development programs.
• Commitment to DEI via initiatives and employee resource groups; community volunteering.