Human Resources Generalist

TL;DR

Human Resources Generalist (HR Ops): Own end-to-end employee lifecycle processes in Costa Rica with an accent on local compliance, payroll inputs, and global consistency across US, Canada, and APAC. Focus on maintaining HR systems accuracy, supporting cross-regional initiatives, and driving operational efficiency through reporting and process improvements.

Location: Hybrid office/WFH in Costa Rica

Company

Kepler executes engineered marketing by harnessing data and technology across paid digital media and data-driven CRM channels, acting as clients’ agency of record or in-house team.

What you will do

• Own employee lifecycle processes in Costa Rica including onboarding, offboarding, data changes, documentation, and payroll inputs.
• Maintain accurate employee data in HR systems like Paycom and manage PTO/vacation tracking with local compliance.
• Coordinate benefits administration, vendor interactions, and serve as point of contact for employee questions.
• Support global People processes across US, Canada, and APAC such as promotions, compensation changes, and documentation.
• Partner with Global People Ops on SOPs, reporting, audits, employee relations, and cross-functional teams.
• Drive process improvements, gather feedback, and support engagement initiatives.

Requirements

• 3-5+ years in HR Operations or Generalist roles with employee lifecycle exposure
• Experience with HR systems (Paycom preferred) and strong Excel/Google Sheets skills
• Advanced English proficiency (B2+/C1)
• Attention to detail, multi-tasking in fast-paced global environment, and handling sensitive information
• Bachelor’s degree in Psychology, Business Administration, HR or related (preferred)

Nice to have

• Experience working across multiple countries or vendor-based environments

Culture & Benefits

• Competitive health and dental benefits, tuition reimbursement, training stipend
• Hybrid office/WFH with office supplies, internet/phone stipend; “Work from Anywhere” 4 weeks per year
• Stocked kitchen, team outings, building lunches, company celebrations, multicultural holidays
• Volunteering opportunities, collaborative workspace
• Ongoing learning via webinars, conferences, Kepler University, mentorship program, hackathons