Service Engineer - Africa

TL;DR

Service Engineer (Africa): Lead technical response for grounded drone delivery assets including aircraft, droids, and docks with an accent on systematic troubleshooting, diagnostics, and rapid restoration to service. Focus on coordinating cross-team resources, root cause analysis, log review, and ensuring regulatory compliance in 24/7 shift operations.

Location: Kigali, Rwanda. You are eligible to work in Rwanda. 24/7 shift operations including nights, weekends, holidays, and on-call rotations required. Occasional travel (10%) for training or site support.

Company

World’s largest drone delivery service designing, building, and operating autonomous logistics systems to deliver medical supplies, food, and essentials globally.

What you will do

• Lead troubleshooting and resolution for grounded assets using diagnostic tools, approved procedures, and log analysis to minimize downtime.
• Coordinate cross-team escalations, create work orders, and ensure handoffs to maintenance and engineering teams.
• Maintain operational tempo in 24/7 shifts with handovers, on-call duties, and emergency responses.
• Generate reports, identify patterns, and contribute to troubleshooting guides and process improvements.
• Track incidents using tools like Zerp, Fleet Apps, incident.io, and Jira while prioritizing critical assets.
• Ensure compliance with FAA Part 135, CAMP requirements, and documentation standards.

Requirements

• Eligible to work in Rwanda
• 3+ years experience with technical background in mechanical, electrical, software, mechatronics, aerospace, or systems engineering
• Strong analytical and problem-solving skills with systematic troubleshooting and root cause analysis
• Operations or maintenance experience with complex systems in high-stakes environments
• Excellent communication and coordination under pressure, leading cross-functional teams
• Data analysis with log review, performance metrics, basic scripting or SQL
• Continuous improvement mindset and adaptability in fast-changing environment

Nice to have

• Technical writing for guides and procedures
• Multi-site operations across time zones
• Automation, scripting, or tooling for process improvements

Culture & Benefits

• High-pressure, fast-paced environment focused on real-world impact and rapid growth
• Work on systems with direct meaningful effects on lives and logistics scaling
• Emphasis on first-principles thinking, facing adversity, and operational excellence
• Equal opportunity employer valuing diversity and underrepresented talent in tech