Partner Solutions Lead (Fintech)

TL;DR

Partner Solutions Lead (Fintech): Support and spearhead operations for onboarding KYB accounts and partner support with an accent on efficiency, compliance, and client satisfaction. Focus on developing SOPs, overseeing sub-teams, building partner relationships, and monitoring metrics to prevent churn.

Location: Hybrid in Taguig City, Metro Manila, Philippines

Company

The most established crypto brand in the Philippines with over 18 million users, fully regulated by BSP, offering crypto trading and financial services via mobile app.

What you will do

• Spearhead KYB onboarding operations, chase stakeholders, and remove blockers for smooth partner integration.
• Develop and maintain SOPs, conduct 1:1 sessions, and ensure team adherence.
• Oversee Partner Support and Onboarding sub-teams for efficient workflows and timely ticket resolution.
• Lead account management to build trusted partner relationships aligned with company goals.
• Build frameworks, policies, and metrics for onboarding, account management, and client satisfaction.
• Monitor partner activity, ensure compliance, and handle ad hoc tasks.

Requirements

• Bachelor’s degree in Management, Finance, Business, or equivalent.
• At least 3 years in customer service, account management, or partner operations.
• Proven experience in KYB onboarding and partner account management.
• Strong planning, analytical, and problem-solving skills.
• Strong communication in English and Filipino.
• Self-motivated, organized, detail-oriented, and adaptable to fast-paced environment.

Culture & Benefits

• Cross-functional collaborations to improve customer experience.
• Scalable growth with expansion outside APAC and career advancement opportunities.
• Open culture for data-backed ideas to create impact.