Senior Crm Implementation Specialist

TL;DR

Senior CRM Implementation Specialist: Overseeing the execution of marketing campaigns, including the creation and modification of bonuses, templates, and tournaments. Focus on deploying and technically executing public and private promotional campaigns and intricate customer journeys within the CRM system.

Location: Ashtarak Highway, Gevorg Chaush 122 (near Yerevan)

Company

hirify.global is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by Bet Construct.

What you will do

• Efficiently execute assigned tasks, ensuring their proper implementation and adherence to deadlines.
• Oversee the execution of marketing campaigns, including the creation and modification of bonuses, templates, and tournaments.
• Deploy and technically execute public and private promotional campaigns and intricate customer journeys within the CRM system.
• Maintain communication with BetCo CRM and BO teams for bug reporting, feature enhancements, and knowledge sharing.
• Share new experiences, insights, and updates with the team, and ensure setup documentation is kept up-to-date.
• Test preparation and checking for the new hires, implementation of new training programs for the new employees and supervision.

Requirements

• Microsoft Office Suite (Excel, Word ) Working with tables, Data filtration, Custom sorting, Pivot tables creating.
• English (B2 Level)․
• BO (Back Office) Platform Knowledge: Ability to manage player information, create and Checking bonuses, generate promo codes, set up tournaments with free bets and spins, and ensure promotional activities are properly configured.
• CRM Platform Expertise: Competence in extracting customer information, performing dynamic and static segmentation, executing campaigns, generating customer activity reports, and promotional campaigns feasibility checking.
• Customer Journey Optimization: Knowledge of Cashback/Jackpot (CJ) structures and the ability to configure advanced settings using multiple filter.
• JIRA: Opening tasks, changing task status, assigning tasks, explain reporters the setup specifics, provide deadline and reporting information, bug reporting.

Culture & Benefits

• Competitive experience-based salary
• Family health insurance
• Social events, corporate parties
• 4 paid days off during a year
• Learning and Development
• Transportation