TL;DR

Salesforce Business Analyst: Analyzing and improving CRM processes using Salesforce Sales Cloud, Service Cloud, and Experience Cloud with an accent on creating reports and dashboards for business insights. Focus on data management, security models, and integration concepts within the Salesforce ecosystem.

Location: Remote, Portugal

Company

%hirify_global% is a specialized IT consulting partner based in Portugal with 18 years of experience, helping clients make informed decisions in a fast-moving market.

What you will do

Analyze and improve CRM processes using Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
Create reports and dashboards to provide business insights.
Work with Salesforce automation tools (Flows, Process Builder).
Manage data and ensure security within Salesforce.
Collaborate using Agile methodology and write user stories.

Requirements

5+ years of proven experience as a Salesforce Business Analyst.
Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
Knowledge of CRM processes (lead-to-opportunity, case management, customer service).
Familiarity with Salesforce automation tools (Flows, Process Builder).
Understanding of data management and security models in Salesforce.
Experience with Agile methodology and writing user stories.

Culture & Benefits

No-term full-time contract.
Health Insurance provided.
22 days of paid vacation, plus 4 extra days annually.
Meal Allowance on card (Coverflex).
Referral Bonus offered.
Training annual budget.
Team-oriented culture with opportunities for growth and learning.