TL;DR

Senior Customer Success Manager (Fintech): Acting as a strategic partner for high-value enterprise customers to ensure measurable outcomes and executive alignment with an accent on success planning and value realization. Focus on leading executive business reviews, mitigating churn risks, and orchestrating cross-functional resources to deepen strategic trust.

Location: Remote (US)

Salary: $125,000 – $145,000

Company

%hirify_global% is building identity trust infrastructure for the digital economy to verify identities in real time and prevent fraud.

What you will do

Build trusted relationships with executives and operational stakeholders across enterprise organizations.
Lead joint success planning and executive business reviews (EBRs) to demonstrate ROI and roadmap alignment.
Orchestrate internal resources, including Account Executives and Solution Consultants, to ensure customer outcomes are met.
Monitor account health and adoption signals to proactively identify and mitigate churn risks.
Advocate for customer needs internally to influence product and go-to-market priorities.
Mentor junior teammates to foster a culture of learning and raise team capabilities.

Requirements

Proven experience as a strategic partner and trusted advisor for high-value enterprise customers.
Ability to lead high-level governance forums and cross-organizational alignment programs.
Must be based in the United States.
Track record of improving Net Dollar Retention (NDR) and Customer Lifetime Value (CLV).

Culture & Benefits

Market competitive salary with equity and annual discretionary performance bonuses.
Comprehensive benefits package for full-time employees.
High-ownership environment for professionals who move fast and think critically.
Opportunity to work on complex problems with significant impact on businesses and governments.