Application Services Lead (Fintech)

TL;DR

Application Services Lead (Fintech): Overseeing the delivery, support, and continuous improvement of business-critical applications within a global high-availability environment with an accent on reliability, performance, and scalability. Focus on managing Application Services Engineers, driving automation initiatives, and optimizing incident management and SLAs.

Location: Limassol, Cyprus. Must have appropriate rights and documentation for employment in Cyprus.

Company

A leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Lead, mentor, and develop the Application Services team to foster a high-performance culture.
• Oversee end-to-end delivery and support of business-critical applications in a 24/7 operational model.
• Manage incident resolution, service requests, and escalations, ensuring timely resolution.
• Define and manage SLAs and KPIs related to application availability and performance.
• Drive automation and optimization initiatives to improve operational efficiency and user experience.
• Ensure applications meet security, compliance, and data governance standards.

Requirements

• Proven experience in an Application Support or Application Services leadership role supporting critical systems.
• Strong background in incident management, service delivery, and operational support in high-availability environments.
• Experience managing and mentoring technical support or application services teams.
• Solid understanding of application lifecycle management, including patching, upgrades, and integrations.
• Experience working with cloud platforms (AWS, Azure, or similar) and modern application architectures.
• Must have the appropriate rights and documentation for employment in Cyprus.

Nice to have

• Preferred experience with Kubernetes, CI/CD, and DevOps practices.
• Familiarity with monitoring and observability tools such as Datadog or Zabbix.
• Strong understanding of IT Service Management frameworks (ITIL preferred).

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training and certifications.
• Private health insurance for employees.
• 21 days of annual leave, with additional study, volunteer, and sick leave.
• Team-building experiences and corporate parties.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Team Interview (60 minutes).
• Final Interview (30 minutes).