Strategic Customer Success Manager (Medtech)

TL;DR

Strategic Customer Success Manager (Medtech): Managing and growing enterprise-level healthcare accounts by driving revenue cycle management (RCM) outcomes with an accent on AI-driven workflows and deep financial partnership. Focus on acting as a trusted advisor to C-suite and VP-level stakeholders within large health systems and physician groups.

Company

hirify.global is a healthcare technology company transforming revenue cycle management through AI-driven automation to modernize the patient financial experience.

What you will do

• Own and grow a portfolio of 5-10 top-tier enterprise accounts including health systems and large physician groups.
• Act as a trusted advisor to C-suite and VP-level executive stakeholders at customer organizations.
• Drive measurable business outcomes by identifying optimization opportunities in revenue cycle workflows.
• Maintain strong executive-level relationships through both onsite meetings and industry presence.
• Translate deep healthcare operational knowledge into actionable strategy and product success.
• Collaborate cross-functionally to ensure the successful adoption of automation solutions.

Requirements

• Extensive firsthand experience in healthcare revenue cycle management (RCM) within health systems, finance operations, or health tech.
• Deep understanding of complex payer dynamics, patient financial experience, and operational billing challenges.
• Proven ability to build and maintain relationships with executive-level stakeholders.
• Ability to travel approximately 50% of the time for onsite customer visits and conferences.
• Demonstrated history of driving business outcomes in high-impact, complex environments.

Culture & Benefits

• Work in a high-growth sector with significant AI adoption in the healthcare market.
• High-visibility role with direct access to enterprise-level decision-makers.
• Opportunity to impact the operational efficiency of large healthcare organizations.
• Dynamic environment focused on delivering demonstrable ROI to customers.