Project Delivery Manager (User Research)

TL;DR

Project Delivery Manager (User Research): Coordinating the end-to-end execution of complex user research projects with an accent on stakeholder alignment and client experience. Focus on managing a portfolio of concurrent studies, optimizing delivery workflows, and ensuring high-quality participant recruitment.

Location: Based in-person at the office in London (Shoreditch)

Company

hirify.global is a user research platform that provides seamless access to high-quality participants and certified researchers for companies ranging from startups to Fortune 500s.

What you will do

• Own a portfolio of 20-30 live research projects from initial brief to final delivery.
• Plan and track milestones and timelines using Monday.com.
• Lead client touchpoints, including kick-offs, check-ins, and close-outs.
• Coordinate and align stakeholders across Sales, Fulfillment, researchers, and participants.
• Identify recurring patterns and edge cases to improve internal playbooks and FAQs.
• Manage quality and risk by implementing smart checkpoints and escalating issues with context.

Requirements

• 4-5+ years of experience in delivery, project management, client services, CX, or research ops.
• Must be based in-person at the London office (City Road, Shoreditch).
• Proven ability to manage multiple concurrent deliverables and context-switch effectively.
• Strong planning, prioritization, and organizational skills.
• Excellent communication skills, remaining calm and empathetic under pressure.
• Proficiency with Monday.com, CRMs, Google Workspace, and Slack.

Nice to have

• Experience with UX research workflows or participant recruitment platforms.
• Experience managing freelance teams or global stakeholders across different time zones.
• Comfort with using social media or niche channels to support participant recruitment.

Culture & Benefits

• Fast-paced, people-centric environment with a focus on high-growth.
• Culture of continuous improvement and process optimization.
• Opportunity to work with a globally distributed team across Brisbane, London, and Chicago.
• Focus on delivering an outstanding experience for both clients and research participants.