ΠΡΠ° Π²Π°ΠΊΠ°Π½ΡΠΈΡ Π² Π°ΡΡ ΠΈΠ²Π΅
ΠΠΎΡΠΌΠΎΡΡΠ΅ΡΡ ΠΏΠΎΡ ΠΎΠΆΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ βΠΎΠ±Π½ΠΎΠ²Π»Π΅Π½ΠΎ 9 Π΄Π½Π΅ΠΉ Π½Π°Π·Π°Π΄
Project Delivery Manager (User Research)
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Π’Π΅ΠΊΡΡ:
TL;DR
Project Delivery Manager (User Research): Coordinating the end-to-end execution of complex user research projects with an accent on stakeholder alignment and client experience. Focus on managing a portfolio of concurrent studies, optimizing delivery workflows, and ensuring high-quality participant recruitment.
Location: Based in-person at the office in London (Shoreditch)
Company
is a user research platform that provides seamless access to high-quality participants and certified researchers for companies ranging from startups to Fortune 500s.
What you will do
- Own a portfolio of 20-30 live research projects from initial brief to final delivery.
- Plan and track milestones and timelines using Monday.com.
- Lead client touchpoints, including kick-offs, check-ins, and close-outs.
- Coordinate and align stakeholders across Sales, Fulfillment, researchers, and participants.
- Identify recurring patterns and edge cases to improve internal playbooks and FAQs.
- Manage quality and risk by implementing smart checkpoints and escalating issues with context.
Requirements
- 4-5+ years of experience in delivery, project management, client services, CX, or research ops.
- Must be based in-person at the London office (City Road, Shoreditch).
- Proven ability to manage multiple concurrent deliverables and context-switch effectively.
- Strong planning, prioritization, and organizational skills.
- Excellent communication skills, remaining calm and empathetic under pressure.
- Proficiency with Monday.com, CRMs, Google Workspace, and Slack.
Nice to have
- Experience with UX research workflows or participant recruitment platforms.
- Experience managing freelance teams or global stakeholders across different time zones.
- Comfort with using social media or niche channels to support participant recruitment.
Culture & Benefits
- Fast-paced, people-centric environment with a focus on high-growth.
- Culture of continuous improvement and process optimization.
- Opportunity to work with a globally distributed team across Brisbane, London, and Chicago.
- Focus on delivering an outstanding experience for both clients and research participants.