Customer Success Engineer, French Speaking

TL;DR

Customer Success Engineer (API Platform): Solving real technical problems at scale for enterprise customers with an accent on translating complex business objectives into actionable implementation steps. Focus on building reusable assets and pragmatic solutions to unblock customers and inform product roadmap discussions.

Location: Paris, France. At hirify.global we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London.

Company

hirify.global is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500.

What you will do

• Unblock customers facing setup issues and architectural challenges, building solutions to prevent recurrence.
• Partner with Customer Success Managers to translate business objectives into technical implementations.
• Build reusable assets such as technical guides, templates, and scripts.
• Capture customer challenges and propose solutions to inform product roadmap discussions.
• Design pragmatic solutions to help unblock and activate customers.

Requirements

• 6-8+ years in a technical customer-facing role.
• Strong foundation in Computer Science or Engineering.
• Experience with JavaScript and related technologies such as Node.js or TypeScript.
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Proven ability to scope ambiguous problems and deliver working solutions quickly.
• Fluent in French

Culture & Benefits

• Flexible schedule working with a collaborative team.
• Comprehensive benefits including full medical coverage and flexible PTO.
• Wellness reimbursement and a monthly lunch stipend.
• Team-building events and a donation-matching program.
• Inclusive culture where everyone can be the best version of themselves.