It Incident Support Officer (Fintech)

TL;DR

It Incident Support Officer (Fintech): Monitoring critical systems and responding to alerts in real-time with an accent on logging incidents, assessing impact, and escalating based on severity and service criticality. Focus on incident tracking, reporting, and continuous improvement through postmortem analysis.

Location: Larnaca, Cyprus

Company

hirify.global is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide.

What you will do

• Monitor critical systems and respond to alerts in real-time.
• Log incidents, assess impact, and escalate based on severity and service criticality.
• Track and report on KPIs related to incident volume, resolution time, and SLA compliance.
• Perform incident analysis and coordinate the creation of postmortem reports.
• Identify and document recurring issues; propose automation and tooling enhancements.
• Contribute to stability and resilience of core systems used across the company.

Requirements

• BSc/BA in Computer Science, Information Technology, or a related field.
• Willingness to work in a structured 24/7 shift environment, including weekends and nights.
• Graduate applications are welcomed.
• Eagerness to learn how real-time systems and global infrastructure support forex operations.
• Strong analytical and troubleshooting skills with attention to technical detail.
• Excellent written and verbal communication skills in English.

Culture & Benefits

• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service).
• Comprehensive Health & Life Insurance (from day one!).
• Friday afternoons off in Summer (August).
• Birthday Leave.
• Gym Membership (Larnaca).
• Paid Time Off for Training & Education.