Operations Associate (Igaming)

TL;DR

Operations Associate (Igaming): Handling day-to-day backend operations including query resolution, content management and escalations with an accent on monitoring and managing Customer Service operations. Focus on analysing data and customer history, reconciling online payment transactions and checking potential fraud activities.

Location: South Africa

Company

hirify.global is a company in the igaming industry.

What you will do

• Handle day-to-day backend operations including query resolution, content management, and escalations.
• Monitor and manage Customer Service operations.
• Analyse Customer Service processes and help identify areas of performance or process improvements.
• Handle level 2/3 escalations providing support to our Customer Service team by analysing data and customer history.
• Reconcile online payment transactions and monitor the success rate from downstream service providers.
• Check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed.

Requirements

• Fluency in English.
• Strong Excel/Google Spreadsheet skills.
• 1+ years of general experience in E-commerce or related online companies.
• 1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred.
• Detail-oriented and analytics-driven.
• Should be able to work on flexible shifts, including possibly working on public holidays and weekends.