Client Support Specialist (Italian)

TL;DR

Client Support Specialist (Fintech/AI): Providing expert advisory and assistance for e-commerce and financial services clients with an accent on prompt resolution of inquiries via phone, email, and live chat. Focus on driving efficiency and productivity by utilizing AI tools like ChatGPT for daily problem-solving and communication tasks.

Location: Must be based in Morocco or Madagascar

Company

hirify.global is an EU-licensed e-money institution that simplifies payments for e-commerce and retail finance, supporting over a million users worldwide.

What you will do

• Serve as the primary contact for customers, handling inquiries via phone, email, and chat.
• Collaborate with the team to resolve complex client issues.
• Maintain accurate customer records in CRM systems.
• Integrate AI tools like ChatGPT into daily workflows to enhance efficiency.

Requirements

• Excellent verbal and written proficiency in Italian and English.
• Good computer skills and familiarity with standard software.
• Enthusiasm for learning and growing in a service-oriented role.
• Familiarity with AI tools and their application in daily tasks.
• Availability for rotational shifts (7 AM - 8 PM) including one working weekend per month.

Nice to have

• Prior customer service experience.

Culture & Benefits

• Professional environment in a dynamic workplace.
• Regular team-building events and activities.
• Fresh snacks, coffee, and a comfortable office environment.
• Freedom to experiment with AI tools and new technologies.
• Continuous learning and career development opportunities.