Team Leader (Customer Support)

TL;DR

Team Leader (Customer Support): Leading a high-performing trilingual service desk team to support global clients via phone, chat, and email with an accent on operational excellence and SLA performance. Focus on coaching team members, resource planning, and data-driven performance management in a fast-paced environment.

Location: Must be based in Buenos Aires, Argentina and available for a hybrid work model (3 days onsite, 2 days remote).

Company

hirify.global is a leading global professional services company helping clients transform their business, operating, and technology models for the digital era.

What you will do

• Lead and motivate a team of service desk agents managing multichannel support requests.
• Ensure service delivery in English, Portuguese, and Spanish.
• Plan and allocate resources to maximize productivity and coverage.
• Monitor and analyze service levels and SLAs to address performance gaps.
• Coach and develop team members through regular feedback and improvement initiatives.
• Interpret operational performance reports to drive data-based decision-making.

Requirements

• Must be a current resident of Argentina.
• 2–3 years of experience as a Team Lead or Supervisor in a Service Desk or Call Center.
• Proficiency with CRM, Service Desk, or Contact Center tools (e.g., ServiceNow, Avaya).
• Intermediate or higher proficiency in Microsoft Excel.
• Must be trilingual: Advanced English, Fluent Portuguese, and Fluent Spanish.
• Ability to work Monday through Friday, 7:00 AM – 4:00 PM.

Nice to have

• Experience supporting global clients in a multilingual environment.
• Strong coaching and professional development skills.
• Ability to analyze real-time operational data and KPIs.

Culture & Benefits

• Collaborative and inclusive global work environment.
• Opportunities for professional growth and innovation.
• Part of a leading global community with over 300,000 associates.
• Focus on work-life balance and supportive team culture.