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2 месяца назад

Customer Service Representative (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Taiwan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Service Representative (Fintech): Managing and resolving user and merchant inquiries for hirify.global Pay with an accent on enhancing user experience and fostering customer loyalty. Focus on streamlining support operations, collaborating across teams, and advocating for customer-centric improvements throughout the user journey.

Location: Taipei, Taiwan

Company

hirify.global Pay is a leading digital payment service focused on providing premium user experiences and maintaining high service quality.

What you will do

  • Follow established Standard Operating Procedures (SOPs) to handle support inquiries efficiently.
  • Collaborate with internal cross-functional teams to resolve complex issues and improve service processes.
  • Act as a customer advocate to identify and implement solutions for a better user journey.
  • Track, monitor, and analyze customer feedback from the market.

Requirements

  • Bachelor’s degree or higher.
  • Proficiency in English and Chinese (Mandarin) required.
  • Strong understanding of user communication principles.
  • 2–3 years of professional experience in customer service or related communication roles.

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