Retail Operations Manager, Turbotax

TL;DR

Retail Operations Manager, TurboTax: Leading a high-performing, customer-focused local tax preparation center with an accent on team coaching, customer experience, and operational excellence. Focus on managing store performance, community engagement, and providing tax expertise to support customer filings.

Location: Must be onsite at a TurboTax retail location in the Los Angeles/ OC Metro in the United States.

Salary: $43.50-$59.00 / hour

Company

hirify.global is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

• Provide ongoing coaching and mentorship to develop team skills and confidence.
• Ensure exceptional customer service and smooth customer journeys.
• Oversee all store operations, including scheduling, facility compliance, and technology troubleshooting.
• Own and manage the store’s P&L and key performance indicators.
• Develop strong relationships within the local community to promote the TurboTax brand.
• Support customer filings during peak periods or when team support is required.

Requirements

• 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
• Prior experience as a people manager.
• Proven success managing KPIs and achieving operational benchmarks.
• Experience handling escalated customer complaints and delivering successful resolutions.

Nice to have

• Extensive prior experience preparing individual returns.
• Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligible for a cash bonus, equity rewards and benefits.
• Regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.