Technical Service Operations Lead (SRE)

TL;DR

Technical Service Operations Lead (SRE): Managing incident response, platform reliability, and operational workflows for a high-availability commerce and payments ecosystem with an accent on incident coordination, blameless post-incident reviews, and observability. Focus on optimizing MTTR/MTTD, driving continuous improvement through data analysis, and mentoring operations engineers in a 24/7 global support environment.

Location: Based in Baku, Azerbaijan

Company

hirify.global is a global commerce company providing robust tools and services to help video game developers fund, distribute, market, and monetize their games worldwide.

What you will do

• Serve as Incident Commander for major incidents, coordinating response teams and ensuring resolution within SLA targets.
• Own incident communications, providing clear updates to leadership and external partners.
• Facilitate blameless Post-Incident Reviews (PIRs) to identify root causes and assign corrective actions.
• Analyze production incident trends to identify patterns and proactively report recommendations to product teams.
• Enforce incident management frameworks, severity models, and escalation procedures across the organization.
• Mentor and coach Operations Engineers on shift, conducting knowledge transfer and operational audits.

Requirements

• 6+ years of experience in incident management, SRE, NOC leadership, or technical operations.
• Expert-level English communication skills (written and verbal) for executive-level updates and technical reporting.
• Strong ITIL foundation with practical experience in incident, problem, and change management.
• Proficiency with observability stacks (Datadog, Grafana, or Splunk) and APM concepts.
• Experience managing operations for high-availability systems (payments, e-commerce, SaaS, or gaming).
• Ability to participate in 24/7 shift-based operations and rotating weekend on-call.

Nice to have

• Experience in the gaming, payments, or fintech industries.
• Hands-on experience building operations functions from scratch.
• Knowledge of Kubernetes, GCP cloud infrastructure, and microservices architecture.
• Familiarity with AI/ML-assisted operations and anomaly detection.
• ITIL Foundation or higher certification.

Culture & Benefits

• Fast-paced and collaborative environment supporting a global gaming platform.
• Opportunity to influence platform reliability at scale.
• Involvement in a 24/7 follow-the-sun operational model.
• Focus on professional development and building out operational governance.