Operations Engineer (SRE)

TL;DR

Operations Engineer (SRE): Monitoring and investigating production issues across a global platform with an accent on incident response, observability, and operational automation. Focus on diagnosing high-availability services, maintaining incident communication, and improving detection workflows for global game developers.

Location: Baku, Azerbaijan (Remote flexibility indicated)

Company

hirify.global is a global commerce company providing tools and services for video game developers to fund, distribute, and monetize their games.

What you will do

• Monitor the GTO Operational Dashboard (Datadog) to detect anomalies and identify potential production incidents.
• Triage and investigate production incidents, determining root causes and routing issues to appropriate SRE or engineering teams.
• Manage lower-severity incidents end-to-end, executing runbooks and resolving issues within defined thresholds.
• Support the TSO Lead during major incidents by providing real-time data, timeline management, and stakeholder communication.
• Develop and maintain operational automation scripts, incident templates, and documentation for new resolution procedures.
• Analyze incident trends and draft PIR (Post-Incident Review) documentation to contribute to long-term system stability.

Requirements

• 4+ years of experience in SRE, DevOps, NOC, or technical operations supporting high-availability platforms.
• Proficiency in at least one scripting language: Python, Go, or Bash.
• Hands-on experience with Datadog or equivalent observability platforms (Grafana, Splunk, New Relic).
• Solid working knowledge of Kubernetes and cloud infrastructure (GCP preferred).
• Strong written and verbal communication skills in English for status reporting and incident documentation.
• Comfort with 24x7 shift-based operations including rotating weekends.

Nice to have

• Experience in gaming, payments, or fintech environments with high transaction volume.
• Familiarity with database operations (MySQL, PostgreSQL, Redis, Kafka).
• Knowledge of CI/CD pipelines and deployment tooling such as GitLab CI, ArgoCD, or Helm.
• ITIL Foundation certification or experience with JIRA Service Management administration.

Culture & Benefits

• Fast-paced, collaborative, and globally distributed environment.
• Direct impact on services used by thousands of game developers worldwide.
• Exposure to cutting-edge observability and AI-assisted monitoring tools.
• Emphasis on process improvement, runbook development, and professional growth within SRE operations.