Information Architect (SaaS)

TL;DR

Information Architect (SaaS): Designing and implementing robust information architectures and content models for a complex technical documentation ecosystem with an accent on taxonomy, metadata strategy, and structured authoring frameworks. Focus on modernizing legacy documentation, optimizing content for AI-driven systems, and ensuring cross-functional alignment to improve customer support outcomes and product adoption.

Location: Porto, Portugal (Hybrid)

Company

hirify.global is a leading provider of cloud contact center software delivering cloud innovation to customers worldwide.

What you will do

• Lead the design and implementation of information architecture within the product content team.
• Define and maintain departmental content models, including information types and reusable components.
• Establish and manage structured templates, taxonomy, and metadata systems to improve content findability.
• Partner with support, marketing, and product teams to reduce content divergence and ensure quality.
• Conduct audits and user research to identify structural improvements and address content gaps.
• Guide writers on adopting structured content templates and information architecture best practices.

Requirements

• 5+ years of experience in Information Architecture, Content Design, UX Writing, or Technical Writing.
• Proficiency in creating content models, taxonomy systems, and structured authoring frameworks.
• Experience preparing content for AI-driven systems such as RAG/LLM pipelines.
• Working knowledge of CMS, CCMS, or knowledge management systems like MadCap, Paligo, or Confluence.
• Strong stakeholder influence, facilitation, and collaboration skills.
• Experience with large-scale modernization of legacy documentation.

Culture & Benefits

• Competitive bonus scheme and company shares.
• Comprehensive health and life insurance coverage.
• 10% flexible benefit allowance and meal allowance.
• 25 days of annual leave plus public holidays.
• Inclusive, team-first culture promoting diversity and professional growth.