AI Quality Assurance Intern (AI)

TL;DR

AI Quality Assurance Intern (AI): Evaluating the behavior, accuracy, and reliability of AI agents and assistant systems with an accent on conversation analysis and model output auditing. Focus on executing structured test plans, identifying behavioral inconsistencies, and refining intent recognition models.

Location: Must be based in Toronto, Canada (Onsite)

Compensation: $30–$50 per hour

Company

An AI-driven platform provider born from the Stanford AI lab, focused on optimizing contact center operations through human and machine intelligence collaboration.

What you will do

• Execute structured test plans for AI agent implementations.
• Validate that intents, entities, and workflows trigger correctly.
• Identify behavioral inconsistencies, misclassifications, and hallucinations in AI outputs.
• Review and validate AI-generated suggestions, summaries, and classifications.
• Perform bias, PII redaction, and transcription accuracy checks.
• Contribute to the improvement of internal QA processes and tooling.

Requirements

• Student status in a relevant field.
• Strong analytical thinking and attention to detail.
• Curiosity regarding AI/ML, NLP, and human-AI interaction.
• Ability to work onsite in Toronto.

Culture & Benefits

• Paid hourly compensation with tax handling.
• Expensed lunch allowance of up to $25 per day while in office.
• 4 days of Paid Time Off (PTO).
• Opportunity to contribute to real-world AI implementation and product quality.