Customer Success Manager

TL;DR

Customer Success Manager: Developing and nurturing client relationships, serving as the primary point of contact and understanding their strategic business targets with an accent on increasing customer engagement and securing contract renewals. Focus on identifying opportunities for upselling additional services and enhancing customers’ product knowledge through webinars.

Location: Oklahoma, United States

Company

hirify.global provides software solutions.

What you will do

• Develop and nurture relationships with clients, serving as their primary point of contact.
• Understand client's strategic business targets and operations.
• Regularly check in with clients to understand their evolving needs and identify opportunities for additional services.
• Facilitate or host webinars with experts to enhance customers’ product knowledge.
• Monitor contract renewals and proactively engage with clients to secure renewals.
• Identify opportunities for upselling additional products or services to meet client needs.

Requirements

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Proven experience as a Customer Success Manager or in a similar client-facing role.
• Proven communication, negotiation, and interpersonal skills.
• Ability to understand technical concepts and translate them into client-friendly terms.
• Results-driven with a focus on customer satisfaction and retention.

Culture & Benefits

• Full time position.