Systems Support Manager

TL;DR

Systems Support Manager: Managing a portfolio of applications and driving process improvements with an accent on requirements analysis, system troubleshooting, and stakeholder coordination. Focus on streamlining workflows, performing UAT, and ensuring operational excellence within financial service business functions.

Location: Hybrid, must be able to work from the office in Southampton twice per week.

Company

hirify.global is an ambitious financial services firm committed to delivering operational excellence and long-term partnerships through innovative fund lifecycle solutions.

What you will do

• Provide support for business functions to drive system and process improvements.
• Gather and document requirements for application changes, enhancements, and new features.
• Perform impact assessments and triage service requests and system incidents.
• Coordinate with vendors, project managers, and stakeholders to resolve technical issues.
• Prepare test scripts and conduct UAT to validate solutions against business needs.
• Create user guides, release notes, and training materials for system updates.

Requirements

• Must be able to work from the office in Southampton twice per week.
• Proven experience in a business analysis, project coordination, or systems support role.
• Strong analytical and problem-solving skills with the ability to map complex processes.
• Knowledge of TSQL and BI toolsets for reporting and data analysis.
• Understanding of project management principles, including coordination of actions and resources.

Nice to have

• Experience with financial software such as eFront, Yardi, Fenergo, Investran, Medius, or Viewpoint.
• Accounting experience or a relevant accounting qualification.
• Relevant professional qualifications in technology or project management.

Culture & Benefits

• Hybrid working model providing flexibility between office and remote work.
• Comprehensive in-house technical training programs.
• Support for obtaining professional qualifications and continuous career development.
• Collaborative environment focused on building strong connections with colleagues and clients.