Client Onboarding Executive (Fintech)

TL;DR

Client Onboarding Executive (Fintech): Facilitating the end-to-end onboarding journey for new business clients in Singapore with an accent on regulatory compliance and workflow efficiency. Focus on leveraging AI-driven tools to ensure precision, data accuracy, and delivering a world-class client experience while adhering to strict timelines.

Location: Must be based in Singapore. Role is hybrid with 3 days per week in the office.

Company

hirify.global is a fast-growing, tech-enabled startup that simplifies back-office operations for SMEs through proprietary software and AI-driven workflows.

What you will do

• Manage the end-to-end client onboarding process to ensure seamless service delivery and high retention.
• Maintain 100% accuracy in client billings, statutory filings, and adherence to company policies.
• Execute client processing workflows with precision, aiming for a three-day turnaround time.
• Apply deep knowledge of ACRA regulations and AML/CFT policies to ensure absolute compliance.
• Leverage AI tools and automation to streamline manual tasks and improve workflow efficiency.
• Collaborate with cross-functional teams including Compliance, Corporate Secretary, and Sales to support client needs.

Requirements

• Recognised degree or diploma in Business Administration or equivalent.
• Experience in client-facing roles handling sensitive information and complex matters.
• Must be located in Singapore for hybrid office attendance.
• Proficiency in Google Workspace, Microsoft applications, and productivity software.
• Strong understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred.
• Excellent interpersonal and communication skills to effectively assist entrepreneurs.

Nice to have

• Experience in a fast-paced, technology-driven, or startup environment.
• Proven track record in data-driven decision making.

Culture & Benefits

• Competitive market salary and participation in an employee share ownership plan.
• Wellness allowance of $1,200.
• Hybrid work model (3 days in office/week) with 1 month of fully remote work per year from anywhere.
• Opportunities for professional development through internal and external training programs.
• Certified B Corp environment focusing on diversity, inclusion, and a positive team culture.

Hiring process

• Introductory 30-minute call with the HR team.
• Technical round (60 minutes) with the Hiring Manager.
• Soft skills assessment (45 minutes) with the leadership team.
• Reference checks and offer stage.