Customer Engagement Executive (Fintech)

TL;DR

Customer Engagement Executive (Fintech): Driving value realization for hirify.global's customers by ensuring their business outcomes are met through the consumption of purchased solutions and success services with an accent on customer lifecycle management and mutual success. Focus on facilitating executive meetings, tracking success metrics, and proactively collaborating with cross-functional teams to achieve successful customer outcomes.

Location: Hybrid in Tokyo

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.

What you will do

• Engage with hirify.global’s customers to drive and accelerate their value realization and ensure business outcomes are met.
• Manage a diverse portfolio of customers, including large global businesses.
• Proactively engage customers to ensure they adopt full functionality to get maximum value from hirify.global.
• Establish success metrics, annual goals, and key objectives with the customer.
• Identify opportunities to grow hirify.global footprint through expansion of services.
• Facilitate Customer Advisory Counsels and support board member relationships.

Requirements

• Strong professional English language skills required; strong professional Japanese language skills (native proficiency preferred)
• 5+ years of experience in Customer Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Expert relationship-building, communication, and stakeholder management skills.

Nice to have

• Four-year undergraduate degree preferred
• Track record of driving client adoption, retention, and growth
• Advanced problem-solving, negotiation, and organizational abilities
• Experience facilitating executive-level meetings and advisory boards is a plus

Culture & Benefits

• hirify.global offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.
• Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.