Fraud Operations Lead (Fintech)

Location: Stockholm, Sweden; the team currently works from the Stockholm office three days per week.

Salary: 887,065–1,234,795 SEK per year

Company

Klarna is building an everyday finance network serving over 120 million consumers across 26 countries.

What you will do

• Own and evolve the fraud operations framework across consumer and partner fraud.
• Lead fraud operations specialists while remaining hands-on with operational workflows and quality.
• Manage external vendors while maintaining in-house expertise and monitoring performance.
• Identify inefficiencies and implement scalable process improvements.
• Connect fraud operations with prevention, detection, investigation, Product, Tech, Risk, and Compliance.

Requirements

• 5+ years of experience in fraud operations within fintech, payments, or a similar environment.
• Experience managing teams while performing hands-on operational work.
• Experience leading process improvement and implementing scalable solutions.
• Familiarity with fraud tooling, case management systems, and manual and automated workflows.
• Experience defining KPIs, using data for decisions, and managing external vendors.
• Clear communication with stakeholders from specialists to senior leadership.

Nice to have

• Certified Fraud Examiner certification or equivalent.
• Experience in fraud prevention, detection, or investigation.
• Experience improving tooling and automation or scaling operations teams.

Culture & Benefits

• Co-located team collaboration in the Stockholm office three days per week.
• Opportunities to work on complex financial problems and build with AI.
• Non-obvious backgrounds and diverse perspectives are welcomed.

Hiring process

• Submit a CV in English, focusing on concrete projects, outcomes, and costs.