Senior Service Desk Analyst (French)

TL;DR

Senior Service Desk Analyst (French): Providing technical support to enterprise clients by triaging incidents, ensuring timely resolution, and maintaining clear communication with an accent on ITIL best practices and documentation. Focus on coordinating with technical teams and supporting international clients in a rotating shift schedule.

Location: Hybrid (3 days office in Budapest, 2 days home)

Company

hirify.global is a global leader for secure connectivity and collaboration platforms serving 1.2 million business customers internationally.

What you will do

• Act as the first point of contact for customer-reported technical issues and service requests.
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets.
• Keep users and internal teams informed with clear and timely updates.
• Coordinate and escalate issues with technical resolver groups as needed.
• Apply ITIL best practices and internal processes to deliver consistent quality service.
• Maintain accurate documentation and follow-ups on all cases.

Requirements

• Fluency in French and English (written and verbal)
• Excellent customer communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Basic understanding of IT environments or willingness to learn quickly.
• Flexible attitude to support rotating shift work.

Nice to have

• Experience with network monitoring or troubleshooting.
• Familiarity with Cisco technologies or certifications.

Culture & Benefits

• Attractive monthly salary and performance-based bonus.
• Cafeteria benefit – HUF 600,000/year.
• Private health insurance (option to extend to family members).
• Home office & commuting allowance.
• Family-friendly policies and flexible schedules.
• Inclusive and supportive team culture with regular team events and wellness programs.