Team Lead, Account Follow-Up Services

TL;DR

Team Lead, Account Follow-Up Services (Healthcare Finance): Leading strategic oversight of hospital insurance follow-up services with an accent on payer strategy, denial prevention, and operational scaling. Focus on driving measurable improvements in A/R aging and collections performance through KPI governance, workforce planning, and cross-functional process innovation.

Location: Must be based in Franklin, Tennessee, United States (Onsite)

Salary: $60,000–$70,000 USD per year

Company

hirify.global is a leading provider of healthcare information technology solutions, recently acquiring MEDHOST to enhance clinical and financial operations for over 1,000 healthcare facilities nationwide.

What you will do

• Oversee performance across multiple insurance follow-up teams and client accounts.
• Define and track critical KPIs including A/R aging, denial overturn rates, and net collection rates.
• Develop and implement payer strategies to reduce preventable denials related to eligibility, authorization, and coding.
• Design scalable training programs, SOPs, and quality assurance frameworks to drive team productivity.
• Collaborate with cross-functional stakeholders in coding, payment posting, and eligibility to resolve systemic A/R issues.
• Lead performance reporting and corrective action plans for executive stakeholders and clients.

Requirements

• 3-5+ years of RCM experience with specialized expertise in insurance follow-up and denials management.
• 2–4+ years of leadership experience in a supervisor or team lead capacity.
• Proven track record of improving A/R aging reduction and increasing collection performance.
• Advanced analytical skills with proficiency in Excel and reporting tools.
• Deep understanding of payer behavior, escalation pathways, and medical necessity appeals.
• Ability to travel to client sites as required.

Culture & Benefits

• Work within a stable, long-standing corporation dedicated to healthcare innovation.
• Collaborative team environment focused on process improvement and professional development.
• Opportunities to drive change management and implement new operational technologies.
• Structured coaching and succession planning for team leaders.