Business Operations Manager (iGaming)

#vacancy #iGaming #operations #relocation #Serbia #fulltime

𝐖𝐞’𝐫𝐞 𝐡𝐢𝐫𝐢𝐧𝐠: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐑𝐞𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐭𝐨 𝐒𝐞𝐫𝐛𝐢𝐚)

An international and fast-growing iGaming company is looking for an experienced 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 to lead gaming operations with a strong focus on CRM, Customer Support, and VIP management.

This is an 𝐨𝐧-𝐬𝐢𝐭𝐞 𝐫𝐨𝐥𝐞 𝐢𝐧 𝐒𝐞𝐫𝐛𝐢𝐚 (relocation provided).

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Oversee daily gaming operations and ensure high customer satisfaction
• Develop and implement CRM strategies to drive engagement and retention
• Manage and optimize customer support processes
• Lead VIP client management and enhance high-value player experience
• Collaborate with product, marketing, and tech teams
• Analyze player behavior and optimize performance based on data
• Monitor KPIs and improve operational efficiency
• Lead and mentor customer support & VIP teams

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
• Must have experience in the iGaming industry
• Proven background in operations / CRM / customer support / VIP management
• Strong understanding of player lifecycle and engagement strategies
• Excellent leadership and team management skills
• Data-driven mindset with strong analytical abilities
• 𝐒𝐭𝐫𝐨𝐧𝐠 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 – 𝐦𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲
• Ability to work in a fast-paced environment

𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝? 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲 @𝐄𝐍𝐈_𝐎𝐍𝐄_𝐋𝐓𝐃